1. How does DanfoGol Express work?DanfoGol Express is changing the old courier industry by providing customers with real time tracking and accurate ETAs by leveraging technology and hard working drivers & riders who get paid a fair wage. When a customer places an order online for a delivery or shipment, the drivers closest to the pickup location will get a push notification that the job is available. Then, with just a swipe of the finger the driver can simply claim the job and the customer instantly gets an ETA with real-time tracking. Businesses and consumers no longer need to call a courier and wonder where their delivery is. DanfoGol Express will deliver it.
  2. What are the requirements to drive for DanfoGol Express    need to have an Android Smartphone or iPhone, valid driver’s license, a vehicle in fair condition, no criminal record, read and write speak English, and be at least 18 years of age. Once a Driver has completed the onboarding process and passes their background check, they can download the app.
  3. What type of insurance do I need?DanfoGol Express requires all of our drivers to have their own car insurance. DanfoGol provides supplemental cargo coverage when the driver has the DanfoGol Express app on and the driver is in an active job.
  4. What are the requirements for a DanfoGol Express vehicle?DanfoGol Express does not have a vehicle age or mileage requirement. Vehicles that are on DanfoGol network must be both mechanically sound and visually appealing. All vehicles & bikes on DanfoGol network are visually inspected before they are allowed to take any jobs.
  5.  I already have a job, can I just drive a few hours in my off-time?Yes, DanfoGol stays busy enough for drivers to stay busy throughout the day, or just do a few deliveries in the mornings, afternoons, or weekends for extra money.
  6. How do I get paid?We pay our drivers through a platform called Paystack.
  7. Okay… It is Monday and I haven’t been paid yet, what’s going on?If this is your first payout, read up no 4. When will I get paid? Otherwise, check the calendar for events such as bank holidays, as these can delay payouts. If it is not a bank holiday contact us, [email protected], and we can help find you an answer.
  8. Do DanfoGol Express drivers get tips? Do I get to keep them?Tips are not expected, nor should they be requested. The DanfoGol system does not include a tipping option. However, should a customer provide a tip to the driver, the money is theirs to keep.
  9. When do I get paid?Independent Driver pay periods run from Friday through Thursday with driver pay appearing in drivers’ account on Monday morning.
  10. What is an average hourly and weekly rate?This rate will vary based on hours the driver is on the network and business load. An average could be N10k- N20k per day, depending on how active the driver chooses to be.
  11. Do drivers get any type of promotional offers, referral bonuses or rewards?Drivers are eligible for referral bonuses for other drivers they refer once the referred driver completes 30 orders. In addition, the referred driver also receives a bonus.
  12. Is driving for DanfoGol Express safe?Very safe! Our drivers deliver packages only, usually from one business to another. We do not enter homes or apartments if delivering to a private residence for a customer.
  13. What type of phone do I need to use the app?You will need an Android or Apple smartphone. For Android, an operating system of 6.0 or higher is recommended and for iPhones, an operating system of 10.0 or higher is recommended. The DanfoGol app may not be compatible with older operating systems. The minimum Android screen size is 4.7 inches (diagonally) and the minimum iPhone model is 5. Lastly, a minimum of 1gb of data per month is required to use the DanfoGol app.
  14. What do I do if I am having issues with the app?If you have any issues with the app, call your Dispatch, and we will help you.
  15. How do I update my driver information?Please let your operator know. If you get a new car, have a change in insurance, or would like to change some information in your driving profile, please let the network operator know. Our customer’s know who is showing up with a picture of yourself and vehicle; if things change, we need to know!
  16. Can I cancel picking up a delivery once I have accepted?Cancelling a job due to an unforeseen circumstance is acceptable. Please contact your operator immediately so the job can be reassigned.
  17. How do I get deliveries?Current and future jobs pop up in the driver’s smartphone app and via message.
  18. What should I do if I get in an accident, safety incident or citation?Contact your operator immediately. You and the network operator will work through the steps to make sure everyone involved is OK and everything gets resolved.
  19. do if I don’t feel safe making a delivery?Immediately leave the area you do not feel safe in and get to a place where you feel safe and out of danger. Contact your operator first. The operator will reach out to the correct parties to figure out a way to deliver the items without putting the driver in a spot they do not want to be.
  20. What type of cargo insurance does DanfoGol have?DanfoGol offers up to N100,000 in cargo insurance covering each individual DanfoGol order for loss or damage to cargo during DanfoGol delivery. To file a claim, please contact: [email protected] Claims must be made within 7 days of the delivery or the claim may be denied The insurance covers the wholesale value and does not include taxes and/or freight during production/manufacturing A valid wholesale invoice must be supplied Photographic evidence is required for damaged goods; these goods must be available for inspection by an employee driver as they return to evaluate damage; and the goods must not be thrown until the claim is concluded DanfoGol reserves the right to offer payment for repair rather than reimbursement for the full cost of goods Once a claim is accepted, a check will be sent within 5 business days to the claimant for the repair or replacement of the damaged or lost goods If you have questions, please email our Operations Manager, at [email protected]
  21. Where should I go to file an insurance claim as an independent driver?First, please [email protected] of what your claim is. You can then call this number to file your claim: +234 905 940 0315
  22. Are there any uniform requirements for drivers?Drivers​ must ​​be​​ wearing​​ the ​​DanfoGol Express lanyard​​ badge​​ and ​​a ​​DanfoGol ​​ Logo ​​hat ​​at​​ all​ times. All​ drivers ​​must ​​be ​​clean ​​and ​​well​-groomed. ​Grooming ​​styles ​​dictated ​​by ​​religion ​​and​ ethnicity ​are ​​acceptable​. All​ clothes must ​​be​​ work​-appropriate.​ Clothes ​​that​ ​are ​​typical​​ in​​ workouts ​​and​ lounging ​aren’t​​ allowed​. All​ clothes​​ must​​ project ​​professionalism​.​ Clothes​​ that​​ are too​​ tight​​ or​ revealing​ aren’t​​ allowed​. All​ clothes​​ must​​ be​​ clean​​ and ​​in​​ good​​ shape​.​ Discernible​​ rips,​​ tears​​ or​​ holes​​ aren’t​ allowed. Drivers ​must ​​cover ​​up tattoos ​​with​​ words​​ or ​​images ​​that​​ are ​​offensive ​​or ​​inappropriate​ as​ well​​ as ​​refrain ​​from​​ wearing ​​apparel​​ with​​ words ​​or ​​images​​ that ​​are​​ offensive​. A DanfoGol shirt is encouraged but not required.

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